FAQs Archive - Page 2 of 5 - Market Research Panel

Q: My app won't work or my app is crashing / locking, what should I do?

The app requires the most recent operating system to function. Try deleting the app, updating your operating system to the most recent version and then re-install the app. You will then need to follow the on-screen instructions again to get connected. Please also ensure your phone has enough storage capacity to download the app and use it.

Q: I've pressed the wrong number of clicks by accident, what should I do?

If you press the wrong number of clicks by accident, don't worry! Just press the click that you meant to press straight-away, and we'll correct it for you.

Q: I missed a click day, what should I do?

If you forget to click during the day, please contact us and we'll help advise you! Please DO NOT try to compensate by clicking repeatedly in a short space of time. We would not be able to use this information as it is inaccurate and may result in your exclusion from the test.

Q: I can't find AlertYa on the app store / I can't download.

Double-check the spelling! Sometimes Apple autocorrects your search - so make sure it is being searched as "AlertYa". If you are not able to download the app, check that your phone is on the latest operating system, and check that you have enough storage on your device.

Q: I'm getting asked to do the survey but I've already completed it

Don't worry! If you have submitted your responses then we will have them. We may send a reminder out to complete a task but this may not apply to everyone as it is a blanket reminder. If your tasks are not complete by the due date then one of our team will be in touch to see if there are any issues with the app.

Q: I can't click on my survey or task

If a survey is unable to be clicked on this usually means it is not ready to be completed yet, surveys will be able to be clicked on in the time zone set by the study. However if you believe your survey should be live t his may be a sign of an issue on our end at AlertYa , please contact us and we will be able to look into this for you.

Q: I can't log in because my BYR number is wrong / I don't know my password

We don't ask for a BYR number or password to access the AlertYa app. Just your email address, if there is an issue with a survey you are using then please contact the team who will be able to assist you.

Q: My email address isn't working in the app / I can't log in.

Double check that the email you are entering is the same email you signed up to our research with. Ensure there are no spaces at the end of your email. If both of the previous steps are complete then please get in touch with the contact for your study and they will be able to help you.

Q: The project isn't showing on my AlertYa app / The app says I have no studies

The first step is to "pull down to refresh" on your AlertYa home page, as if you are refreshing webpage or social media app. If your text is set to large on your device, try scrolling down as the projects may be further down the page. Try logging out and back in, but do not reinstall your app. You can also ensure your app is up to date by checking app is up to date on your app store.

My app won’t work or my app is crashing / locking, what should I do?

I’ve pressed the wrong number of clicks by accident, what should I do?

I missed a click day, what should I do?

I can’t find AlertYa on the app store / I can’t download.

I’m getting asked to do the survey but I’ve already completed it

I can’t click on my survey or task

I can’t log in because my BYR number is wrong / I don’t know my password

My email address isn’t working in the app / I can’t log in.

The project isn’t showing on my AlertYa app / The app says I have no studies

Why are you only asking for a certain demographic to take part?