FAQs Archive - Page 4 of 5 - Market Research Panel

Q: I am booked onto a study, but I need to cancel, who should I contact?

Either call us on 0113 204 4021 or email info@sensebuds.co.uk as soon as you can.

Q: I am booked onto a study but can no longer attend the agreed time, am I able to reschedule and who should I contact?

We are usually able to rearrange appointments, please email info@sensebuds.co.uk along with your study code.

Q: I am running late for my session, will I still be permitted to attend and who should I contact?

In the first instance, give us a call on 0113 204 4021, so we can check if you can still attend.

Q: Can I keep the products I test, or do I need to return them?

This depends on the study, so we will make sure you know what needs to be done with the test product before you take part. If you do need to return the products, we always provide you with a return label.

Q: Will the products be delivered directly to me or will I need to collect them in person?

They will usually be delivered to you, however, for local Sense:buds, you may be required to pick them up from our facility.

Q: It’s my first time visiting SenseBuds, what should I do when I turn up?

Just turn up! Our study host will meet you in reception and brief you on everything you need to know. We’ll let you know of any other specific requirements prior to arrival.

Q: I haven't received a confirmation email?

If you haven’t received your confirmation email, email us at info@sensebuds.co.uk along with the study code.

Q: I have qualified for a study, how will I be booked onto it?

Usually, you will automatically be booked onto the study and you should receive a confirmation email within 24 hours of completing the invitation survey. From time to time, we may need to call you first to check some additional information before confirming that you are eligible to take part.

Q: Is there a limit to the number of studies I can take part in?

There are certain limits to the number of studies you can take part in but these limits change depending on the type of research taking place .

Q: I do not live in the Leeds area, can I still join the panel?

Absolutely! Although many of our face-to-face tests take place at the facility in Leeds, we also run many around the country as well as home studies across the rest of the UK and beyond.