First, check your location services on your phone. The app requires location services to be turned on (this is how the Bluetooth connection works 0 we do NOT record any location data). Please go to your phone settings and ensure location services are enabled for the Clickscape app. Now, when you try to connect your button for the first time, make sure you press your Clickscape button once and you will see it flashing blue. It should now appear on your screen, please press connect.