FAQs Archive - Market Research Panel

Q: I'm really confused about what I'm doing and need some more help!

Don’t worry! Please contact us using the details provided in your instructions. We will then give you a call to help you get set up and answer any questions you may have.

Q: Why do you need to allow location permissions?

We only ask you to allow location permissions while using the Clickscape app due to the way Bluetooth technology works, we don't actually track or record your location at all. Location is particularly important for Android users due to Bluetooth functionality in Android devices, so please ensure location is turned on and Clickscape app permissions are allowed when taking part in a Clickscape project.

Q: I forgot to upload my clicks, can I still send them?

Don't worry if you have forgotten to upload clicks at the end of your click day, please just upload them now, or as soon as you remember. You can upload your clicks as many times as you want and at any time, so it's always best to upload if you think you may have forgotten! If you are struggling to upload your clicks, please retake the tutorial. If you are still having issues, please get in touch with us through the contact details on your instructions.

Q: How do you receive my clicks?

At the end of every click day, please upload your clicks. This sends the clicks. This sends the clicks through to our database so we can see them. That's all you need to do! Don’t worry if you forget to upload your clicks at the end of the click day, or if you want to upload them before the end, you can upload your clicks as many times as you want.

Q: How do I know what to click about and when I should click

On the home page of the app, you will see your Clickscape mission. Your Clickscape mission explains what you should click your button about. You only need to click your Clickscape button on your click days, not every day of the project! There are no right or wrong answers or amount of times we expect you to click, it's just whenever you feel appropriate according to your Clickscape mission!

Q: I uploaded my clicks but it said there were no clicks to upload, what should I do?

Don’t worry, your clicks will have still recorded. You may have just lose connection. Please press the reload button on the homepage of the app. Wait until your button has loaded and try uploading your clicks again. If still unsuccessful, please get in touch with us. You need to upload your clicks every day, so please let us know as soon as possible if you can't do so.

Q: My username says that is invalid when trying to login to the Clickscape app, what should I do?

You must use the username that you have been provided with in your instructions. Double check for spelling mistakes as this username is unique to you. Please contact us using the contact details provided in your instructions if you are unsure of your username.

Q: My Clickscape button flashes blue when I click - what should I do?

Please retake the tutorial as it may be that you aren't quite connected to the Clickscape button properly, but don't worry - the tutorial will walk you through how to get connected. If you are still experiencing issues, please get in touch with us via the contact details provided in your instructions.

Q: My Clickscape button doesn't flash at all when I click, is it broken?

If you do not see a green or redlight when you click, please make sure you're connected to the button ( cvia the app). Please press the reload button on the homepage of the app once you are connected. Wait until your button has loaded (please be patient, this may take a while) and try clicking again. The light should now flash.

Q: I can't see my Clickscape button on the screen when I try to connect, what should I do?

First, check your location services on your phone. The app requires location services to be turned on (this is how the Bluetooth connection works 0 we do NOT record any location data). Please go to your phone settings and ensure location services are enabled for the Clickscape app. Now, when you try to connect your button for the first time, make sure you press your Clickscape button once and you will see it flashing blue. It should now appear on your screen, please press connect.

I’m really confused about what I’m doing and need some more help!

Why do you need to allow location permissions?

I forgot to upload my clicks, can I still send them?

How do you receive my clicks?

How do I know what to click about and when I should click

I uploaded my clicks but it said there were no clicks to upload, what should I do?

My username says that is invalid when trying to login to the Clickscape app, what should I do?

My Clickscape button flashes blue when I click – what should I do?

My Clickscape button doesn’t flash at all when I click, is it broken?

I can’t see my Clickscape button on the screen when I try to connect, what should I do?