Frequently Asked Questions
Don’t worry! Please contact us using the details provided in your instructions. We will then give you a call to help you get set up and answer any questions you may have.
We only ask you to allow location permissions while using the Clickscape app due to the way Bluetooth technology works, we don’t actually track or record your location at all. Location is particularly important for Android users due to Bluetooth functionality in Android devices, so please ensure location is turned on and Clickscape app permissions are allowed when taking part in a Clickscape project.
Don’t worry if you have forgotten to upload clicks at the end of your click day, please just upload them now, or as soon as you remember. You can upload your clicks as many times as you want and at any time, so it’s always best to upload if you think you may have forgotten! If you are struggling to upload your clicks, please retake the tutorial. If you are still having issues, please get in touch with us through the contact details on your instructions.
At the end of every click day, please upload your clicks. This sends the clicks. This sends the clicks through to our database so we can see them. That’s all you need to do! Don’t worry if you forget to upload your clicks at the end of the click day, or if you want to upload them before the end, you can upload your clicks as many times as you want.
On the home page of the app, you will see your Clickscape mission. Your Clickscape mission explains what you should click your button about. You only need to click your Clickscape button on your click days, not every day of the project! There are no right or wrong answers or amount of times we expect you to click, it’s just whenever you feel appropriate according to your Clickscape mission!
Don’t worry, your clicks will have still recorded. You may have just lose connection. Please press the reload button on the homepage of the app. Wait until your button has loaded and try uploading your clicks again. If still unsuccessful, please get in touch with us. You need to upload your clicks every day, so please let us know as soon as possible if you can’t do so.
You must use the username that you have been provided with in your instructions. Double check for spelling mistakes as this username is unique to you. Please contact us using the contact details provided in your instructions if you are unsure of your username.
Please retake the tutorial as it may be that you aren’t quite connected to the Clickscape button properly, but don’t worry – the tutorial will walk you through how to get connected. If you are still experiencing issues, please get in touch with us via the contact details provided in your instructions.
If you do not see a green or redlight when you click, please make sure you’re connected to the button (cvia the app). Please press the reload button on the homepage of the app once you are connected. Wait until your button has loaded (please be patient, this may take a while) and try clicking again. The light should now flash.
First, check your location services on your phone. The app requires location services to be turned on (this is how the Bluetooth connection works 0 we do NOT record any location data). Please go to your phone settings and ensure location services are enabled for the Clickscape app. Now, when you try to connect your button for the first time, make sure you press your Clickscape button once and you will see it flashing blue. It should now appear on your screen, please press connect.
The app requires the most recent operating system to function. Try deleting the app, updating your operating system to the most recent version and then re-install the app. You will then need to follow the on-screen instructions again to get connected. Please also ensure your phone has enough storage capacity to download the app and use it.
If you press the wrong number of clicks by accident, don’t worry! Just press the click that you meant to press straight-away, and we’ll correct it for you.
If you forget to click during the day, please contact us and we’ll help advise you! Please DO NOT try to compensate by clicking repeatedly in a short space of time. We would not be able to use this information as it is inaccurate and may result in your exclusion from the test.
Double-check the spelling! Sometimes Apple autocorrects your search – so make sure it is being searched as “AlertYa”.
If you are not able to download the app, check that your phone is on the latest operating system, and check that you have enough storage on your device.
Don’t worry! If you have submitted your responses then we will have them. We may send a reminder out to complete a task but this may not apply to everyone as it is a blanket reminder. If your tasks are not complete by the due date then one of our team will be in touch to see if there are any issues with the app.
If a survey is unable to be clicked on this usually means it is not ready to be completed yet, surveys will be able to be clicked on in the time zone set by the study. However if you believe your survey should be live this may be a sign of an issue on our end at AlertYa, please contact us and we will be able to look into this for you.
We don’t ask for a BYR number or password to access the AlertYa app. Just your email address, if there is an issue with a survey you are using then please contact the team who will be able to assist you.
Double check that the email you are entering is the same email you signed up to our research with. Ensure there are no spaces at the end of your email. If both of the previous steps are complete then please get in touch with the contact for your study and they will be able to help you.
The first step is to “pull down to refresh” on your AlertYa home page, as if you are refreshing webpage or social media app. If your text is set to large on your device, try scrolling down as the projects may be further down the page. Try logging out and back in, but do not reinstall your app. You can also ensure your app is up to date by checking app is up to date on your app store.
Brands often focus testing on particular age groups based on who uses, buys, or influences the product. Here’s why:
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Relevance of Experience
Testing works best with people who actually use the product regularly, so feedback is more accurate and meaningful. -
Target Consumer Needs
Different age groups have different lifestyles, preferences, and priorities- testing helps ensure the product meets the right needs. -
Purchase Decision Insight
Brands want insights from the person making purchase decisions, not just users. If 35-year-old parents are the ones picking laundry products during a grocery shop, their opinions matter most to sales. -
Life Stage Differences
Needs can vary widely by age or life stage- for example, a parent may value practicality, while a younger person may look for style or innovation. -
Innovation & Trends
New formats or ideas are often tested with younger, trend-aware consumers who are more open to trying something new.
Example:
If a laundry brand is testing a fragrance-forward detergent, it might target 25–40-year-olds who care about how clothes smell. If it’s testing a hypoallergenic, fragrance-free version, it might focus on parents of babies or older adults with sensitive skin.
Sense:buds is owned by Blue Yonder Research, a registered Market Research Society (MRS) Company Partner, and is governed by the MRS Code of Conduct. You can check that Blue Yonder Research is a genuine market research agency by contacting the MRS directly (0800 975 9596) https://www.mrs.org.uk/standards/online-register
Sense:buds don’t provide any childcare facilities so we recommend you do not bring children with you.
Yes, there is parking, however, when it is busy there is plenty of parking around the area which you can also use. You may also be taking part, in an external facility, we will always send you details prior to attendance.
You may still be able to take part but please do get in touch first to discuss. We’ll review on a case-by-case basis.
You can withdraw from any study you are taking part in at any point at all and your data would then be removed too.
Unfortunately not. You need to take part in the full group session to be entitled to the full incentive.
Not necessarily. If we would like to film you, we would always seek your informed consent before doing so.
You can view the privacy policy here: https://www.sensebuds.co.uk/privacy-policy
Don’t worry though, under no circumstances will your information be used for any other purpose than those specified to you. You definitely won’t be sold anything, your information will not be used for marketing purposes, and we certainly won’t pass your information onto other parties for this purpose either!
Only once all tasks have been completed for a study will you be entitled to the full incentive.
All our incentives are issued digitally through Ayda. After you have completed a study with us you will receive an email invite from [email protected] within seven days of the study completion, taking you to AYDA’s website where you can claim your reward. All you have to do is simply put in your payments details and the money will then be sent straight away, if there are any delays with this process we will make sure to be in contact to inform you of what is happening and ensure you still receive your incentive as soon as possible. You have a choice of a bank transfer, Amazon gift card, or PayPal transfer. You can also sign in to your Ayda account to view your rewards here.
Either call us on 0113 204 4021 or email [email protected] as soon as you can.
We are usually able to rearrange appointments, please email [email protected] along with your study code.
In the first instance, give us a call on 0113 204 4021, so we can check if you can still attend.
This depends on the study, so we will make sure you know what needs to be done with the test product before you take part. If you do need to return the products, we always provide you with a return label.
They will usually be delivered to you, however, for local Sense:buds, you may be required to pick them up from our facility.
Just turn up! Our study host will meet you in reception and brief you on everything you need to know. We’ll let you know of any other specific requirements prior to arrival.
If you haven’t received your confirmation email, email us at [email protected] along with the study code.
Usually, you will automatically be booked onto the study and you should receive a confirmation email within 24 hours of completing the invitation survey. From time to time, we may need to call you first to check some additional information before confirming that you are eligible to take part.
There are certain limits to the number of studies you can take part in but these limits change depending on the type of research taking place.
Absolutely! Although many of our face-to-face tests take place at the facility in Leeds, we also run many around the country as well as home studies across the rest of the UK and beyond.
Usually, we send out invitations by email from [email protected].
You can leave the panel at any time. The best way to do this is via the Accounts section on your own personal Sense:bud Dashboard: https://panels.blueyonder.agency/newdesign/site/blueyonder/memberlogin.php?returnPage=memberdashboard.php
Alternatively, you can send us an email to [email protected] requesting to be removed.
Shopper – You are invited along to a mock-up shop, including aisles and tills. You complete a shop based on your normal habits and then are asked about certain aspects of your experience.
Face-to-face – You are invited to test a product in our specially designed sensory booths at the Sense:Lab facility in Killingbeck, Leeds, and provide your feedback regarding certain aspects of that product. The interviews themselves may be carried out by one of our trained interviewers or you may be asked to self-complete a survey on a tablet.
Home Test – A product will be delivered to your home to use for a certain amount of time then feedback your opinions based on that usage, via an online survey.
Focus Groups – You will be invited, along with a small group of other consumers, to give in-depth opinions and views, to our trained moderators.
Online Surveys – You would be sent a survey by email to complete at your own leisure.
Once signed up, you will be provided with log on details to your own personal Sense:bud Dashboard where you can update your contact details and update your joiner survey information to ensure that you are invited to the studies most relevant to you. The dashboard can be found here:
Alternatively, send us an email and we’ll update your details for you: [email protected]
First of all, you need to become a Sense:bud by registering via the following link: Click here
You will be asked to complete a ‘joiner survey’. The answers you provide to these questions will help us identify relevant studies to invite you to.
Contact Us
ADDRESS
Unit 3, Killingbeck Court
Killingbeck
Leeds
LS14 6FD
TELEPHONE
+44 (0) 113 204 4021
